Hello,

We deeply appreciate the vital work you do to provide high-quality water and wastewater services for Illinois residents. I’m reaching out to ensure you are aware of our Affinity Partner, the ServLine Leak Protection Program. Operated by HomeServe, a leader in water and wastewater solutions, ServLine has saved over $40 million for 250+ rural municipalities and utilities. Currently, 8 rural water utilities in Illinois are benefiting from this program.

ServLine has saved Illinois homeowners over $1.1M in water leak repair costs to date.

One of your counterparts at the Village of Hammond, Brenda Sebens, had this to say about the program.

“I was helped every step of the way and if I had questions, they were answered. When a resident has had to file a claim, they were always paid in a timely manner. This program has been an asset for our Village!”

ServLine provides financial protection to utilities and their customers against the expense of water leaks. The program educates homeowners about their water loss responsibilities and gives utilities an opportunity to provide help for families to manage a large, unexpected expense. In the event of a water leak, the program, which is seamlessly managed by ServLine, covers 100% of the overage expense. Eligible customers are only responsible for the amount of their regular bill based on average usage over one year. Customers value the program and appreciate utilities that offer it. On average, 96% of a utility’s customer base chooses to remain in the program 

 Benefits to the utility include: 

• Recovering lost revenue and reducing bad debt 

• Simplifying workload for staff 

• No cost to the utility 

• Increasing customer satisfaction 

HomeServe is a leading provider of home repair solutions with more than 4.8 million customers and 1,300+ utility and municipal partners across North America. They also have a long-standing relationship with the National Rural Water Association and Illinois Rural Water Association.

I encourage you to explore how ServLine can benefit your utility. Visit www.ServLine.com or contact Mike Chambers at mike.chambers@homeserveusa.com or 724-749-1043.